Dealing with difficult patients and supporting practice staff

It is inevitable that patients of your practice are going to complain and the outcome can depend on how you handle it. Unfortunately, information can get lost in translation when people are angry or upset and can be misinterpreted which is why it is important to address people’s concerns in a respectful way. We are […]

Are you supporting your Practice Manager to continuously develop their skills in General Practice?

Supporting your Practice Manager through continuous learning and development is crucial in creating a supportive environment and getting the best from your manager through empowerment. Learning is essential to our existence, as it acts as the food that nourishes our minds. Therefore, lifelong learning is an absolutely fundamental tool for every career. Continuing education is […]

Tips And Tricks on Increasing Patient Engagement: How engaged are your patients?

One of the key drivers for a successful practice is understanding your patient cohort and what services may be required to optimize patient engagement and care and gives you insight to make changes to your business structure. Below are some key things to consider when looking at your patient cohort and ways you can engage […]

First Impression: Have you ever wondered what patients think of your practice?

The initial stages of a patient’s journey begins from the time they hear about your practice. Maybe a family friend has recommended them or a referral from another clinician. Either way, it is incredibly important to get the initial steps right, from your website, to booking process, to when the patient arrives at the practice. […]

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